Privacy Policy

Effective Date: 27 September 2025
Last Updated: 27 September 2025

BizLuma (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our websites, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

• Account Data: Name, email address, phone number, billing details, and login credentials.

• Business Data: Company name, industry, and employee details required to set up your BizLuma account.

• Support Communications: Information you share when contacting customer support.

b. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, and activity logs.

• Cookies & Tracking: We use cookies, pixels, and similar technologies to improve functionality, analyze traffic, and personalize your experience.

c. Third-Party Sources

We may receive information about you from trusted partners or publicly available sources to supplement our records.

2. How We Use Your Information

We process your personal information to:

• Provide, maintain, and improve our Services.

• Process payments, manage subscriptions, and send billing notices.

• Communicate important updates, product changes, or service-related notices.

• Detect, prevent, and address security issues, fraud, or unlawful activity.

• Comply with legal obligations and enforce our Terms & Conditions.

3. Legal Bases for Processing

Where required by law (e.g., GDPR), we rely on one or more of the following legal bases:

• Performance of a contract (to provide the Services you requested).

• Legitimate interests (to improve our platform, enhance security, and prevent fraud).

• Consent (for marketing communications and non-essential cookies).

• Legal obligations (to comply with applicable regulations).

4. How We Share Your Information

We do not sell or rent personal information. We may share data only:

• Service Providers: With trusted vendors that perform services on our behalf (e.g., payment processors, hosting providers).

• Business Transfers: During a merger, acquisition, or sale of assets.

• Legal Requirements: When necessary to comply with laws, regulations, or legal processes.

5. Data Retention

We retain personal data only as long as necessary to provide our Services, fulfill the purposes outlined in this Policy, or comply with legal requirements. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard technical and organizational measures—including encryption, firewalls, and access controls—to protect your data from unauthorized access, alteration, or disclosure.
No system is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access & Portability: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete information.

• Erasure: Request deletion of your personal data, subject to legal obligations.

• Objection & Restriction: Object to or limit certain processing activities.

• Withdraw Consent: Opt out of marketing or revoke consent where processing is based on consent.

To exercise these rights, contact us at support@moonfellow.com.

8. Cookies & Tracking Technologies

We use essential cookies for site operation and optional analytics/advertising cookies.
You can manage or disable cookies through your browser settings, but some features may not function properly.

9. International Data Transfers

If you access BizLuma from outside India your data may be transferred to and processed in countries that may not provide the same level of data protection. We implement safeguards such as Standard Contractual Clauses to protect your data.

10. Children’s Privacy

BizLuma does not knowingly collect personal information from children under 18.
If we learn that we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated by email or a prominent notice on our website.
Your continued use of the Services after such updates constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

BizLuma Privacy Office
Email: support@moonfellow.com
Address: D-60, Sector 63, Noida Uttar Pradesh 201301
Phone: 91 8810240557