Refund & Cancellation Policy

Effective Date: 27 September 2025
Last Updated: 27 September 2025

BizLuma (“Company,” “we,” “our,” or “us”) is committed to transparent and fair billing practices.
This Refund & Cancellation Policy (“Policy”) explains how customers (“you,” “your,” or “Subscriber”) may cancel subscriptions, request refunds, and what conditions apply.

1. Scope of this Policy

• This Policy applies to all subscription plans, add-on modules, and one-time purchases made directly through bizluma.com or any authorized reseller.

• By creating an account or purchasing a plan, you agree to this Policy, our Terms & Conditions, and all applicable laws.

2. Free Trial & Evaluation

• We may offer free or discounted trial periods for new users to evaluate our platform.

• You may cancel at any time during the trial to avoid charges.

• If you do not cancel before the trial ends, the subscription will automatically convert to the selected paid plan, and the billing cycle will commence.

3. Subscription Renewals

• All plans renew automatically at the end of each billing cycle (monthly or annually) unless you cancel beforehand.

• Renewal fees will be charged to the payment method on file.

• You are responsible for keeping your billing information current to avoid service disruption.

4. Cancellation Process

1. Self-Service:

   • Log in to your BizLuma dashboard, go to Settings → Billing → Manage Plan, and click Cancel Subscription.

2. Assisted Cancellation:

   • If you are unable to access your account, email support@moonfellow.com with your registered email address and invoice number.

3. Effective Date:

   • Cancellations take effect at the end of the current billing cycle unless otherwise required by law.

   • You will retain full access to paid features until the end of that period.

5. General Refund Principles

• Standard Policy: All fees are non-refundable once a billing cycle has begun.

• No Partial Refunds: We do not provide partial or prorated refunds for unused days, mid-cycle downgrades, or plan changes.

• Account Deletion: Deleting your account or uninstalling the software does not constitute a cancellation.

6. Exceptions Allowing Refunds

We may issue refunds or credits at our sole discretion under the following limited circumstances:

• Duplicate Billing or Erroneous Charge: Full refund of the duplicate amount.

• Platform Downtime: If the service is unavailable for more than 72 consecutive hours due to a fault on our side and no workaround is provided, a prorated credit or refund for the affected period may be granted.

• Regulatory Requirements: In jurisdictions that mandate a cooling-off period (e.g., certain consumer protection laws), we will honor legally required refunds.

All refund requests must be made within 7 calendar days of the billing date.

7. Refund Request Procedure

• Email contact@moonfellow.com with:

  • Registered account email

  • Invoice number or transaction ID

  • Reason for the request and any supporting documentation

• Approved refunds will be processed to the original payment method within 7–10 business days.

8. Annual Subscriptions & Upgrades

• Annual Plans: If you cancel an annual plan mid-term, you will continue to have access until the end of the paid year; no partial refunds will be provided.

• Upgrades/Downgrades: Upgrades take effect immediately with a prorated charge. Downgrades take effect at the next billing cycle to avoid loss of data or features.

9. Termination by BizLuma

• We reserve the right to suspend or terminate accounts that violate our Terms & Conditions (including misuse, illegal activity, or non-payment).

• If termination is due to such violations, no refunds will be provided.

10. Chargebacks & Disputes

• Initiating a chargeback without first contacting our billing team may result in immediate account suspension.

• We encourage customers to reach out to contact@moonfellow.com to resolve any billing concerns amicably.

11. Third-Party Marketplaces

• If you purchased BizLuma through a third-party marketplace or reseller, that vendor’s refund and cancellation policies will govern.

• We cannot process refunds for purchases made outside of our direct billing platform.

12. Changes to this Policy

• BizLuma may revise this Policy from time to time to reflect changes in our services, pricing, or legal requirements.

• Updates will be posted on our website with the “Last Updated” date revised accordingly.

• Continued use of the service after updates constitutes acceptance of the revised Policy.

13. Contact Information

For questions or concerns regarding this Policy or to initiate a cancellation or refund request, please contact:

BizLuma Billing Department
Email: contact@moonfellow.com
Address: D-60, Sector 63, Noida Uttar Pradesh 201301
Phone: 91 8810240557